Thank you for choosing Sullah for your shopping needs. To ensure a smooth shopping experience, please review our updated shipping information and policies.
Processing Times
Due to a high volume of orders, please allow 2-3 business days for dispatch.
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- Public Holidays & Weekends: Shipping days do not include public holidays or weekends. Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.
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- Tracking Information: Sent via email at 2 pm that orders are shipped out.
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- Orders After 2 pm: Orders placed after 2 pm on a weekday will be sent out the next business day. Orders placed after this time on Friday or the weekend will be shipped out on Monday morning.
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- Dispatch Email: Your tracking information will be sent via email by 5 pm on the day that orders are shipped out.
Promotional Period Processing Time Frames
During our sale periods, there may be a delay.
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- Busy Periods: During busy periods (promotional sales, public holidays & Christmas periods), we cannot guarantee our stipulated processing and delivery timeframes.
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- Extra Time: Please allow for an extra 24-48 hours from placing your order for dispatch.
Shipping Cost
Orders shipped within United State are delivered via Post’s & Express Post service.
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- Free Standard Delivery: For orders over $100, we offer FREE DELIVERY within US.
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- Standard Shipping: 2-7 business days, $9.95.
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- Signature Requirement: Signature is required on delivery for your security.
Important Note
If you have not received your items within 4 business days of making your order, please email us with your full name and order number, and we will look into your delivery immediately. In most cases, this means that an attempted delivery has occurred, and your parcel is waiting for you at your nearest post office for collection.
If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order.