Thank you for choosing Sullah for your shopping needs. To ensure a smooth shopping experience, please review our updated returns information and policies.
Returns Information
- We do not offer refunds for returns; instead, we issue an Online Voucher that does not expire.
- Return Shipping: The cost of return shipping is covered and paid by the customer and is non-refundable.
Full Priced Items
- Online Voucher: No refunds; instead, we issue an Online Voucher that does not expire.
Final Sale and Sample Items
- Returns not accepted unless the item is faulty or the order was fulfilled incorrectly.
Exclusions
- Earrings, Hats, Headwear, and Undergarments cannot be returned due to sanitary reasons.
Return Conditions
- Items must be returned within 14 days of receiving your order.
- All returned items must be in original condition – unworn, unwashed, with all tags attached & original packing intact.
- Swimwear returns are not accepted if the hygiene sticker is removed.
- Returns received in unsatisfactory conditions or lost in the mailing process will not be accepted.
Return Shipping Costs
- Covered and paid by the customer.
- Shipping costs are non-refundable.
- Standard shipment Express not required; return shipment times not included.
Faulty or Wrong Item Received
- Contact [email protected]. with details and evidence (photo or video) for investigation.
- Loose threads are not deemed as faulty.
- Initial shipping charges for faulty products will be refunded once the product is received and assessed.
Change of Mind
- Returns accepted for non-sale items due to a change of mind for store credit only.
Refunds
- Only store credits for returned items unless the product is deemed faulty by our Returns Team.
Processing Times
- Aim to process returns within 2-3 business days, up to 5 business days during high volumes.
- Voucher emailed once return processed.
Exchanges
- Cannot process exchanges; place a new order for replacement size, color, or alternative item/s.
Rejected Returns
- Ensure your return meets requirements.
- Goods not approved through quality control may be returned at customer’s cost or destroyed.
Product Information
- Item color may vary slightly; refer to product description and close-up shot for accurate representation.
Extra Information
- Goods are your responsibility until returned.
- Shipping is non-refundable, except in cases of error.
- Not responsible for lost, stolen, or delayed packages.
- Incorrect shipping address may incur a re-shipping fee.
Final Note
The final decision on all returns and/or store credits is at the discretion of Sullah.