Welcome to the Sullah FAQ section, where we address your queries to ensure a seamless and enjoyable experience with our brand. If you have any additional questions that are not covered here, feel free to contact our dedicated customer support at [email protected].
General Questions
1. What does Sullah specialize in?
- Sullah specializes in designing and manufacturing a diverse range of women’s apparel, including dresses, tops, bottoms and so on.
2. Where is Sullah located?
- Our headquarters and manufacturing facility are located in Montana, USA.
3. How can I stay updated on new arrivals and promotions?
- Stay in the loop by subscribing to our newsletter. We regularly update our customers on new arrivals, promotions, and exclusive offers.
4. Do you have physical stores?
- Currently, Sullah operates exclusively online. You can explore and purchase our collections on our official website.
Product and Quality
5. What sets Sullah products apart?
- Sullah products stand out for their trendsetting designs, affordability, and commitment to using unique fabrics and materials. Our pieces are crafted with precision and attention to detail, ensuring both comfort and style.
6. How do I choose the right size?
- Refer to our detailed Size Guide available on the product page. Additionally, our customer support team is always ready to assist you in finding the perfect fit.
7. Are Sullah products sustainable?
- Yes, Sullah is committed to sustainability. We prioritize eco-friendly practices in our manufacturing processes and packaging to minimize our environmental impact.
Ordering and Shipping
8. How do I place an order?
- Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide shipping details and payment information.
9. Can I modify or cancel my order?
- Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase.
10. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.
Returns and Exchanges
11. What is your returns？
- Our return policy is outlined in detail in our Returns Policy. Please review this policy for information on eligibility, process, and timelines.
12. How do I initiate a return or exchange?
- Follow the instructions in our Returns Policy to initiate a return or exchange. If you encounter any issues, contact our customer support for assistance.
13. Do you cover return shipping costs?
- Return shipping costs are generally covered by the customer unless the return is due to a fault on our part. Please refer to our Returns Policy for specific details.
Contact and Support
14. How can I reach Sullah customer support?
- For any inquiries or assistance, please email our customer support team at [email protected]. We aim to respond promptly to all messages.
Thank you for choosing Sullah. We are here to make your shopping experience exceptional!